Practice Policy

  1. We accept payment by : Cash, Major Credit Cards (above $10), EFPOS, Health Funds etc.
  2. From 1st July 2013, Amex and Diners Cards will not be accepted.
  3. Cancellation fee may apply. Cancellation must be at least 48 hours prior to your appointment.
  4. It's your responsibility to present any discount promotions, dental scheme, dental funds, before your treatment. If a quotation has already been given or the procedure has already been performed, even on the same day, we can not honour any specials, vouchers or discount promotions.  These specials are non-refundable and we reserve our rights to refuse any discount promotions.
  5. Privacy legislation allows for an appropriate fee/charge to be made for providing the patient with a copy of their dental records.
   Our Policy:
  1. We do not accept credit card payment over the phone, nor internet banking
  2. For all new patients, if you want to pay by cheques, then you need to bring in the cheque 4 days before your appointments for us to clear it
  3. For all new patients, a deposit or full payment must be made before treatment
  4. Credit card payment must be over $10 otherwise will incur a 2% surcharge
  5. We accept most major dental insurance, please bring your private health insurance member card with you at each visit, because we can help you to do the claiming electronically on the spot.
  6. We will make sure that you'll receive all the benefits you are entitled for.
  7. Members of Veteran Affairs are exempt from fee, unless annual limit for certain procedure is reached.
  8. Medicare Teenager Plan welcome
  9. Special discount for senior citizens, disabled and pensioners.
  10. Price Guarantee clause, "if you happen to find a lower price on a written quote we'll beat it by 10%". The quote needs to be (1) formal quote from a dental clininc in NSW Australia (2) less than 6 months ago, (3) for exactly the same procedure, same material, same brand of implant, bone grafts, etc. Price Guarantee can not apply for the procedures already done in our clinic. No refund can be issued. It only applies to newly planned, to be performed procedures.
  11. There will be 12%pa interest charge and book keeping fees for all overdue acoounts. Worse comes to the worst, if accounts were sent to a debt collector, debt collector's fees, commission, legal fees, will be added on top of the original outstanding balance. Once it has gone to the debt collector, it will be out of our hand.
  12. We provide payment installments by using Denticare interest free facility. There is a once off Master Dental 4% admin fee.
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